This article explains how to request for a test cancellation or refund.


Instructions to request for Test cancellation or refund


Step-by-step guide


Step 1: Read on IELTS/UKVI cancellation policy 


Step 2: Complete the appropriate request from

  • For Standard IELTS (paper & computer) refunds, click here for the test cancellation or refund form on the Test Taker portal and follow the following steps:
    • On the tests & results menu, select View this booking button



  • Click on the 'I want to change this booking' button



  • Select Request cancellation and complete your application.




Step 3: Receive auto-response email

  • When your request form is completed and submitted, an auto-response email will be sent to the email address you provided during the request. Wait a few minutes or check your junk or spam folder in case you do not find it in your inbox.


Step 4: Wait for the outcome of your request and next steps

  • When we receive your request, it will be forwarded for approval or otherwise based on our IELTS policy. This usually takes maximum of 3 days. 
  • We will advise on next steps through an email that will be sent to you. Please wait for 3 days before making a follow up.
  • If approved, refunds can take up to five (5) weeks to process. 


Please note that your request will be subjected to approval or otherwise and you may be required to provide more documents to support your request.